Returns & Refunds Policy

REFUND POLICY

Every item we sell reflects our commitment to give you the best quality, service and value. If a refund is required, contact must be made within 48 hours and items sent back in their original condition must be received within 10 days of notification. If items were sent in error from us, then we will happily pay for the return costs.

Once we receive your returned items a credit card refund or reverse bank payment will be issued to you within 10 days and you will receive an email confirmation. (For direct credit payments we will require your bank account details for a refund)

Postage and delivery costs are non-refundable for all exchanges except for damaged goods or errors on our behalf.

Our contact email address is [email protected] or phone us on 07 348 4883

Please return your product to:

The Health Shop

1184 Eruera St

Rotorua 3010

Please make sure you provide your order number with your return, and that your products are wrapped well so that they arrive to us in a re-saleable condition.